Terms & Condition
DNTT Terms & Condition:
Last modified: November 13 2019
Welcome to DNTT!
Thanks for using our products and services (“Services”). The Services are provided by Destination Nepal Tours and Travels Pvt. Ltd. (“DNTT”), located at Thamel (Jyatha), Nepal. The domain name https://dntt.com.np/ & https://nepaladventuretourpackage.com/ (hereinafter referred to as "website" or "DNTT”) is owned by Destination Nepal Tours and Travels Pvt. Ltd. a company incorporated under the Companies Act, 2006. DNTT's registration number is 58467/066/067. The term 'You' refers to the user or viewer of the website.
Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Destination Nepal Tours and Travels Pvt Ltd and these terms and conditions including the policies constitute your binding obligations, with DNTT. The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
4. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
5. DNTT hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those in Nepal.
6. You agree and acknowledge that DNTT will have the right of indemnification for any loss that may be caused to DNTT for any misuse of its website by you and DNTT will have all rights to approach any court of law for enforcement of such rights.
2. BOOKING A TRIP:
A 'trip' refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs.
A booking is accepted and becomes definite only from the date when DNTT sends a confirmation invoice or email. It is at this point that a contract between DNTT and the Client comes into existence.
Before your booking is confirmed and a contract comes into force, DNTT reserves the right to increase or decrease brochure prices.
Please note that DNTT would not be liable to any warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein.
3. DEPOSIT REQUIREMENT:
(a) Nepal Trips:
For Nepal Trips, Your booking will be confirmed by email once we receive your deposit of 40% of total trip amount & you can pay the remaining 60% of total trip amount upon your arrival in Kathmandu.
The 40% of total trip amount should be sent to DNTT or its Agent. DNTT’s Tailor Made trips may require a higher deposit or full payment at the time of booking. If deposit is different from that outlined in this clause, you will be advised by DNTT at the time of booking.
(b) India/Tibet/ Bhutan Trips:
Your booking will be confirmed by email once we receive your deposit of 40% of total trip amount with due airfares (if client wants DNTT to arrange it) and remaining before 45 days of trip departure. If you're booking 45 days or less prior to departure, full payment is required at the time of booking.
Payment Methods:
Booking deposit can be made by bank transfer or by Credit Card (Visa or MasterCard). Please follow the information provided on the booking form.
(1) Payment by Credit Card (MasterCard or Visa Only)
We accept VISA, Maestro, Master, JCB and American express card. You can make payment through credit card directly after chooseing package and follow the Instruction one by one in every package. For a Customized package, we will send you secured payment getway link to make payment for your trip.
(2) Payment via Wire/Bank Transfer
Our Bank Details for wire Transfer:
Bank Name: Himalayan Bank Limited Tridevi Marg Branch
Account No: [US$]: 019 02401150029 [For USD transfer]
Account No: [INR or NPR]: 019 02401150018 [For INR transfer]
Beneficiary Name: Destination Nepal Tours & Travels P L
Swift Code: HIMANPKA
Telex no. 2789 HIBA NP
P.O. Box no. : 205903
Bank Address: KSK Building, Tridevi Marg, Thamel, Kathmandu, Nepal
Please note that we are not liable of any delay or loss during the transfer process. If in case due to use of mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.
E-mail us the bank reference number or remittance slips after you initiate the transfer. Sometimes bank forwards the money with different name; if we have reference number/remittance slips and sander details, it will be easy for us to check.
(2) Scan to Pay (QR payment for Nepal Tour booking)
We accept QR scan payement from AliPay, IMEPay, Khalti, NepalPay, SmartQr, Union Pay & VISA
4. FINAL PAYMENT/ACCEPTANCE OF BOOKING/CLIENT DETAILS:
(a) Nepal Trips
Final payment on trekking, tours, climbing, expedition or any kind of trips in Nepal can be made upon arrival in Nepal. Final payment can be made by bank transfer, cash or by Credit Card (Visa or MasterCard).
(b) India/Tibet/ Bhutan Trips:
Regarding trips in India, Tibet, Bhutan; final payment should be made 45 days prior to the trip start date.
5. CANCELLATION BY THE CLIENT:
Any cancellation by a Client must be made in writing and acknowledged by DNTT. The date on which the request to cancel is received by DNTT or its Agents will determine the cancellation charge applicable.
The cancellation charges are expressed hereafter as a percentage of the total tour price
- Up to 30 days before the “Trip Start Day” a fee of 20%
- 15-29 days before the “Trip Start Day” a fee of 30%
- 7-14 days before the “Trip Start Day” a fee of 60%
- 6 or less days until the “Trip Start Day” and in the event of non-appearance a fees of 90%
- For trip postpone, we will not take any charges
The Client is strongly advised to take out cancellation insurance at the time of making the booking.
Please note that no refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
6. CANCELLATION OF A TOUR BY THE COMPANY:
DNTT reserves the right to cancel any trip you booked unless guaranteed to run.
Destination Nepal Tours & Travels reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e. due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences. In such a case, Destination Nepal Tours & Travels will refund the trip price only. If DNTT cancels a departure which is guaranteed to run, we will refund the trip price, or you are entitled to take an alternative trip of the same value.
Please also note that significant alterations do not include a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category.
DNTT is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
7. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS:
DNTT must be notified in writing at the time of booking of any medical conditions, physically challenged conditions or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify DNTT may result in the client being refused travel. Failure to notify DNTT of any such condition that results in cancellation will result in 100% cancellation fees to the Client.
Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client's responsibility to check prior to booking. DNTT is not required to provide any special facilities unless it has agreed to do so in writing. DNTT will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore DNTT is not liable for not providing these requests.
Medical facilities vary from country to country and DNTT makes no representations and gives no warranties in relation to the standard of such treatment.
8. TRAVEL INSURANCE:
Adequate and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. DNTT also recommends it covers trip cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by DNTT employees or suppliers. DNTT reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
9. FLIGHT DELAYS AND CHANGES IN THE ITINERARY:
Please note that mountain adventures are always unpredictable. Bad weather in mountain regions can cause domestic flight delays. In case of delayed domestic flights, Destination Nepal Tours & Travels will meet departing city accommodation (Guest House) and food (Lunch & Breakfast) costs prior to your trip. However in case of delayed return flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangements such as Helicopter flight to avoid flight delays, all additional cost would be your responsibility.
Moreover, Destination Nepal Tours & Travels does not accept any responsibility for costs incurred as a result of missed international flight, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
10. TOUR LEADERS
DNTT reserves the right to cancel any tour prior to departure. In this condition, ‘tour leader’ includes both the nominated tour leader and any other nominated person given at any time the task of leading the tour.
Destination Nepal Tours & Travels’ tour leaders take their responsibilities seriously and if for any reason a tour leader believes, in his or her absolute discretion, that you should not participate in the tour, before your departure, he/she may exclude you from the tour. In this event you will be offered the option of taking another tour considered suitable for you or a full refund. If for any reason during a tour the tour leader considers you should not participate further due to you committing an illegal act, or in the opinion of the nominated tour leader, your behavior is causing or is likely to cause danger, distress or annoyance to others, or your fitness or health is inadequate, he or she may direct you not to continue and you must follow the nominated tour leader’s instructions. In this case you will not be entitled to any refund. Travel insurance may compensate you depending on the circumstances.
11. TRIP AMMENDMENT:
If the booking amendment request is received by Destination Nepal Tours & Travels 45 days or more prior to your original trip departure, DNTT will make the necessary amendment with a charge of US$100 per person. In case you wish to make amendments within 45 days of the trip departure, the cost of amendment may be higher depending upon the company's arrangements with other parties such as hotels, Guest Houses, ground operators or airlines.
12. VISA & PASSPORT:
You must carry a valid passport and have obtained the appropriate visas when traveling with Destination Nepal Tours & Travels Pvt. Ltd. Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet & Bhutan, the company can make necessary arrangements upon request. For India, the client will have to acquire the Visa from their own home country.
All visitors except the Indian nationals must hold passport and valid visa. Visa can be obtained at the Nepalese diplomatic missions and consulates abroad. Visa is also issued at the entry points. It can be extended at the Department of Immigration, Kathmandu. Children under 10 years need not pay any visa fee. People willing to get entry Visa at the airport or any of the land entry points are required to fill a visa form with passport photograph. So, please download form from the link below (visa form) and get ready while you are passing through the immigration Point. Only People of these countries do not get visa on arrival at the immigration entry points of Nepal: - Nigeria, Ghana, Zimbabwe, Swaziland, Cameroon, Somalia, Liberia, Ethiopia, Iraq, and Palestine, Afghanistan. For more and updated information: More
It is your responsibility to ensure that you are in possession of the correct visas for the countries you are travelling to. Destination Nepal Tours & Travels cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
13. ITINERARIES AND BROCHURES
Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by Destination Nepal Tours & Travels. The information contained in Destination Nepal Tours & Travels’ brochures, itineraries, and internet site is, to the best of Destination Nepal Tours & Travels’ belief, correct at the date of publishing.
14. INSURANCE
Personal travel insurance is not included in the tour price. It is a condition of booking a tour with Destination Nepal Tours & Travels, and your responsibility to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items and cancellation and curtailment. You must provide evidence to DNTT that you have obtained personal travel insurance. You must ensure that your personal travel insurance covers all of the activities you expect to participate in. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.
15. PROOF OF CITIZENSHIP OR INFORMATION REQUIRED TO TRAVEL
It is your responsibility to obtain proper identification or proof of citizenship as required by the authorities of the destination to which you are travelling. You will not be entitled to a refund if you are denied boarding or entry on any basis, including without limitation, improper documentation or failure to provide information. It is a requirement of many countries that your passport is valid for six months beyond the date of your return home to your home country.
16. UNEXPECTED
If DNTT is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside Destination Nepal Tours & Travels’ reasonable control, DNTT will be under no liability whatsoever to you and may, at its option, by written notice to you either cancel the tour or take any other action as specified in condition
17. ASSUMPTION OF RISK
You acknowledge and agree that:
o by the very nature of adventure travel and trekking, cycling and water based activity holidays, they are more challenging and demanding with a commensurately higher level of risk compared with conventional holidays, and involve potential exposure to injury and possibly death;
o in the countries and regions in which adventure travel is undertaken, standards of accommodation, transport, health care, hygiene, safety and service provision generally are often not as high as those standards in your country of residence and may require flexibility and patience on your part;
o the additional dangers and risks associated with adventure travel may include difficult and dangerous terrain; high altitude; extremes of weather, including sudden and unexpected changes; political instability; remoteness from normal medical services and from communications; and evacuation difficulties in the event of illness or injury;
o the enjoyment and excitement of adventure travel is derived in part from the inherent dangers and risks associated with adventure travel and that those inherent dangers and risks are a reason why you wish to undertake the adventure tour, and
o you have submitted your booking for the tour after giving due consideration of relevant travel information including, without limitation, any relevant information or advice given by the governments of Australia, New Zealand and Canada, the British Foreign Office and US Department of State and that it is your responsibility to acquaint yourself that information or advice.
For the above reasons you therefore accept the inherent and increased dangers and risks associated with the proposed adventure tour and the accompanying risk of injury, death or property damage or loss.
18. PRIVACY
You permit DNTT to collect personal information from you, or from your medical practitioner, regarding your health and medical condition. You acknowledge that this personal information may be disclosed to DNTT representatives in order to ensure your safety and well being but will not be used by them for any other purpose.
19. SERVICES MISSED OR UNUSED:
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
20. EXCLUSIONS FROM TOUR PRICE
Without limitation, the following items are excluded from the tour price:
o personal travel insurance;
o visa, passport and vaccination charges;
o departure, airport and airline taxes and on some tours internal domestic flights;
o extra meals, transport costs, accommodation costs, or other expenses not included in the itinerary; laundry, postage, personal clothing, medical expenses & items of a personal nature; emergency evacuation and/or emergency search charges;
o Optional tours or activities
o additional expenses caused by delay, accidents or disruption of planned itineraries;
o tips, onboard beverages and excess baggage charges
21. SEVERANCE OF CONDITIONS
If any part of a condition is illegal, unenforceable or invalid, it is to be treated as removed from the conditions; however, the remainder of the conditions are not altered.